Welcome to the Digital Whimsy Support Center

How May We Help You?

Frequently Asked Questions:

What is your return policy?

If you are not completely satisfied with your purchase for any reason, you can return your product(s) to us within 5 days for a full product refund.

Please send us an email at returns@digiwhimsy.com with the following information:

  • Customer email used to place order
  • Order number
  • Product(s) returned
  • Reason for returning

Requirements for Returns: 

  • You must include a valid purchase order number provided by Digital Whimsy
  • Returned products must be in their original packaging without any missing contents
  • Returned products that are not in their original packaging and/or with missing contents are subject to a MINIMUM $5 USD restocking fee
  • Customer is responsible for return shipping cost 
  • Customer will be given a Product Refund. Shipping & Handling will NOT be refunded.

*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure that your return item is received. Digital Whimsy is not liable for any Lost or Stolen return packages during transit/delivery.

What is your warranty policy?

Digital Whimsy offers a 1-year limited warranty on ELEPhone Cameras and the ELE Whisper Earphone. All other ELEPhone products are covered under a 6-month limited warranty. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

For more information regarding our warranty policy, please reach out to us at contact@digiwhimsy.com

What are your accepted payment options?

We accept payment via PayPal or credit card. Credit card payments are processed through PayPal. You do NOT need a PayPal account in order to pay by credit card.

If you have any questions regarding our products or anything not found on our support page, please feel free to contact us at contact@digiwhimsy.com and we'll be more than happy to assist you!